What our Customers say...
"I just wanted to pass along that our client’s, claim #******* where the washer backed up and they had water everywhere, was very pleased with the whole claim process and the cleanup from SERVPRO. This was back in November but we were working with them on something else and she wanted us to know that it was the smoothest and easiest claim they had ever been through. So thank you SERVPRO for making our clients happy and for doing such a great job."
Certificate of Satisfaction: 10 out of 10 in all 9 questions
Certificate of Satisfaction: (Based on scale 1 strongly disagree - 10 strongly agree) 1. The SERVPRO franchise's office staff was courteous, polite and helpful throughout the duration of the job. 10 2. The SERVPRO Franchise's on-site personnel were prompt, courteous and attentive to my concerns. 10 3. The SERVPRO Franchise's on-site personnel clearly explained the cleaning and restoration process throughout the duration of the job. 10
"You all have made this experience easy to deal with considering everything that has happen. First my house caught fire then had a water damage right afterwards. Never once did I doubt SERVPRO"
"My mother's home had a water damage, she is elderly and no longer lives there. When we went to go check on it the carpets were saturated with water from a pipe leaking on the second floor. As I work in the insurance business I knew who to call. SERVPRO takes care of my clients and they took care of my property with the best service in the industry."
"Thank you all so much for the timely help and professional service you provided during my family's recent "water event". In the course of trying to find where our leaks came from, mold was discovered in another location under a bathroom. This was the area you treated and we appreciated all you did to help us. The workers who completed the job were professional and very courteous. When these types of events happen, it can throw you for a loop."
"10 out 10 would recommend!"
SERVPRO came to our home when our kitchen caught fire. This was the first time my wife and I had ever went through something like this. The technicians were professional and polite. The office answered all of our questions and made us feel like we were in good hands moving forward with the repairs to our home. Without SERVPRO I'm not sure what we would have done. I would highly recommend them to anyone that has to go through a disaster in their house.
Certificate of Satisfaction: Job Completion 10 out of 10 in all categories
"SERVPRO came out to clean the carpets in my house that is less than a year old. I have three dogs that had peed in several rooms. The technician spot treated the urine and cleaned all of the carpets. I was pleased with the end result. The dog smell is gone and my carpets look new again."
They made the clean up process of the mold growing in my basement easier than I thought possible
My friend recommended this SERVPRO for carpet cleaning. I was not sure after they quoted me this price. It turned out to be completely worth every penny. My carpets looked new again, not a single stain left.
"The estimator that came out to my home to inspect for mold was professional and prompt with his appointment time. It only took two days for him to compose a detailed plan of action to rid my home of mold in the attic."
10 out of 10 in all of the Certificate of Satisfaction categories
"SERVPRO did a great job."
"Thanks for all your help and thanks for great communication and everyone being so nice."
"Awesome staff. Thank you all!"
"Just wanted to say that so far, everyone I have met from SERVPRO has been awesome. Last night Brian and Jeff were great (very respectful of the fact that Kim needed to get to sleep so she could go to work today, efficient with what they were doing, explained things well, seemed to do a great job and got out of here at a reasonable time). You and Tommy are also super. You really seem to know what you are doing, and you explained it to me well enough that I have a flavor for it."
"We have been very impresses with the kindness, patience everyone has displayed with our many questions in our time of need. Our daughters were the first to meet Manuel, Bill and I were unable to come to Virginia, he had just come home from the hospital after having knee surgery.
And they were so impressed with Manuel and his staff. You truly have a great team. I am amazed at the details of your inventory example: jack Daniels 375 ml. Thank everyone for all your support."
"I would recommend you change nothing! Great crew of people"
"You did a wonderful job I can not think of any thing to do differently"
"I have been calling them a few times a month just to check on them to make sure everything is going smoothly with their claim and today when I spoke with her she said that a woman by the name Amanda has been great and super helpful. She had nothing but great things to say about SERVPRO and her experience with you guys so I just wanted to say thanks so much for all that you guys have done for them!" We appreciate feedback from our agents
"The SERVPRO franchise's on-site personnel were prompt, courteous and attentive to my concerns. 10 out of 10 score"
"The SERVPRO Franchise's office staff was courteous, polite and helpful throughout the duration of the job. 10 out of 10 score"
A score of straight 10s on the Certificate of Satisfaction which has 9 questions about service
"I wanted to let you know I apprecaite the great quality of work you offered my company during the water damage at our hotel."
Straight 10 out of 10 service scored on the Certificate of Satisfaction
Certificate of Stisfaction: 10 out of 10
"SERVPRO was very quick to respond to our call when the hotel I work for had water damage. They are very professional! I will definitely use them in the future"
"During the ice storm this past winter SERVPRO responsed to our retail store when the ceiling started to leak water do to the snow and ice. SERVPRO did an outstanding job taking care of everything for us."