If you have a fire or water emergency, please call us now at (757) 229-3442

To have the optimal experience while using this site, you will need to update your browser. You may want to try one of the following alternatives:

Fire & Water - Cleanup & Restoration

Archived Blog Posts

Pollen Has Arrived!

4/6/2021 (Permalink)

As the season finally warms pollen is close behind it. Often times it is nowhere near as welcomed as the warm weather. Running noses and itchy eyes do not seem like a dream come true but they are a reality for most people suffering from allergies. Common seasonal allergies include oak, western red cedar, sycamore, maple, elm, birch, ash, cypress, walnut, hickory, and poplar tree pollen and well as a number of weeds and grass varieties. Various symptoms include sneezing, congestion and itchy eyes, ear, nose, as well as throat. To combat this many homeowners, believe that they will be safe from such allergens inside.

Dirty duct work however can cause allergens to follow you inside your home as well. A professional duct cleaning by SERVPRO of York, James City, and Poquoson can be effective at removing potentially disturbing allergens from persisting in your home.

Give SERVPRO of York, James City, and Poquosona call at 757-229-3442.

Tips While You Wait - Water Damage

3/31/2021 (Permalink)

Sometimes it takes homeowners or business owners as soon as few minutes to a few days to notice. So here are some tips to help you while you wait for our crews. These tips are for clean water sources such as cold supply lines, etc.:

  • Shut off the water source if possible or contact a professional to do so.

  • Turn off circuit breakers for wet areas of the building if access to the power distribution panel is safe from potential electrical shock. Do not enter rooms with standing water as electrical shock hazards may exist.

  • Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items.

  • Move any painting, art objects, computers, documents and other valuable items that may be sensitive to moisture.

  • Remove and prop up wet upholstery cushion to allow more even drying.
  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining.

  • Do not use your household vacuum cleaner to remove water as there is potential for electrical shock or causing damage to the vacuum cleaner.

  • Do not turn on ceiling fixtures if ceiling is wet: don’t enter rooms where ceiling are sagging from retained water.

Experiencing water damage? Give SERVPRO of York, James City County, and Poquoson a call at 757-229-3442.

York Residents: Follow These Mold Safety Tips If You Suspect Mold

3/22/2021 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of York, James City County, and Poquoson for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of York, James City County, and Poquoson specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 757-229-3442

Homeowner Fire Prevention Tips

3/21/2021 (Permalink)

If there is one common practice that everyone was taught in school it was to stop, drop, and roll in the case of a fire. While this common practice has been all but drilled into us in childhood there is one piece of information that is often forgotten in the midst of a fire, preparation. Being prepared in the case of a fire is your best bet for keeping yourself and your family safe. Here are five tips to prevent a fire.

Make sure that all smoke alarms and carbon monoxide detectors are functional in your home.

Just having a smoke alarm and carbon monoxide detector in your home is not enough. It is extremely important to verify that these instruments are working how they are intended too.


Invest in fire extinguishers and sprinklers.

It is important to have fire extinguished and sprinklers in the home as they can help prevent the spread of small fires. A fire extinguisher should be used when a fire is confined to a small space.


Stay alert while cooking.

Kitchen fires are very frequent causes of fires. It is important to know how to put out a grease fire. Grease fires is not to be doused in any kind of liquid. A liquid on a grease fire will only work to expand the already growing fire. A better method is if the fire is in a pan to cover it completely with a metal lid or a baking sheet. It is best to also call 911.


Have a plan.

It is very important to not only be avidly working to have a preventative plan in case of a fire but to also to have an up to date backup plan. An escape plan is crucial to ensuring that individuals are calm and not panicked.


Despite how prepared one might be there are still events that result in fires that are uncontrollable. That is where SERVPRO steps in to help. Fire clean up should be left up to a professional that can aid in minimizing the fire damage as much as possible.

If you need any help with fire clean up give SERVPRO of York, James City County, and Poquoson a call.

757-229-3342

Be Safe With Your Space Heater

3/20/2021 (Permalink)

Space heaters are designed to supplement cold rooms and must be used with extreme caution. According to the National Fire Prevention Association (NFPA), nearly half of all home heating fires occur during the peak months of December, January, and February.

According to NFPA - Space heaters are the type of heating equipment most often involved in home heating fires, figuring in two of every five of these fires and accounting for 86% of associated civilian deaths, 78% of civilian injuries, and 54% of direct property damage.

General Guidelines for Space Heater Safety

There are several ways people can prevent accidental fires in their homes. One of the most important is to select heaters that have been tested and certified by testing laboratories. Also, keep areas around the heat source free of paper and trash.

When choosing the placement of the heater, remember the three feet safety rule by keeping everything that can burn at least three feet away from the heat source. Only use the heaters to heat the small space. 

Place the space heater on a hard level nonflammable surface, never on carpet, blankets, or rugs. Never use a defective heater or one that is missing its heating element guard. Make sure you use the proper size space heater for the room.

When purchasing a new space heater, look for a model with an automatic shut-off in case the heater is left on too long. In addition, a tip-switch will automatically cut off the heat if the unit topples over. Even with the safety features, never leave the heater on when sleeping, out of the room, or away from home.

Give SERVPRO of York, James City County, and Poquoson call at 757-229-3442

Poquoson Residents: We Specialize in Flooded Basement Cleanup and Restoration!

3/17/2021 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Poquoson basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today – 757-229-3442

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of York, James City County, and Poquoson and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready to Help 757-229-3442

3 Places Mold May Hide

3/15/2021 (Permalink)

Mold is a disaster! Unseen mold can be even worse. These three places are often forgotten about, but are very common for mold growth in homes.

Underneath or behind refrigerators.

Most people do not think about their fridge as anything more than a place to store food. This goes to show that it is very unlikely that anyone is checking behind or even under there refrigerator for anything. Here at SERVPRO we get several calls a week regarding water lines to refrigerators that burst. Sometimes these calls are regarding huge amounts of water coming out, but there is still a percentage that face smaller leaks. These smaller leaks can go undetected for days if not weeks. That constant moisture is a breading ground for mold.

Household plants.

Overwatering indoor plants is a huge cause of mold growth. Not all household plant pots have the proper drainage that is important to keep that plant healthy.

Window Air Conditioner Units.

As the weather in Virginia decides that it is ready to transition into the cold, many residents in New Kent, Williamsburg, and Northern Neck beginning to take their air conditioning units out of there windows to put into storage. There may be a horrid surprise waiting. Air conditions can grab moisture from the air and trap it until it possibly grows into mold that may be seen around ducts and drain pans and potentially on coils.

If you see any visible or suspect any mold in your home give SERVPRO of York, James City County, and Poquoson a call 757-229-3442. Schedule your mold estimate today!

Smoke and Soot Cleanup

3/14/2021 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of York, James City County, Poquoson will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?


Call Us Today – SERVPRO of York, James City County, and Poquoson

757-229-3442

Three hidden places where mold grows

3/13/2021 (Permalink)

Mold is a disaster! Unseen mold can be even worse. These three places are often forgotten about, but are very common for mold growth in homes.

Underneath or behind refrigerators.

Most people do not think about their fridge as anything more than a place to store food. This goes to show that it is very unlikely that anyone is checking behind or even under there refrigerator for anything. Here at SERVPRO we get several calls a week regarding water lines to refrigerators that burst. Sometimes these calls are regarding huge amounts of water coming out, but there is still a percentage that face smaller leaks. These smaller leaks can go undetected for days if not weeks. That constant moisture is a breading ground for mold.

Household plants.

Overwatering indoor plants is a huge cause of mold growth. Not all household plant pots have the proper drainage that is important to keep that plant healthy.

Window Air Conditioner Units.

As the weather in Virginia decides that it is ready to transition into the cold, many residents in York, James City, Poquoson beginning to take their air conditioning units out of there windows to put into storage. There may be a horrid surprise waiting. Air conditions can grab moisture from the air and trap it until it possibly grows into mold that may be seen around ducts and drain pans and potentially on coils.

If you see any visible or suspect any mold in your home give SERVPRO of York, James City, and Poquoson a call 757-229-3442. Schedule your mold estimate today!

Commercial Loss

3/8/2021 (Permalink)

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

At SERVPRO, the difference is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. Get the professionals, call SERVPRO.

Clients for the Commercial Large Loss program include the following:

  • The Hospitality Industry
  • Property Managers
  • Municipalities
  • Warehouses
  • Office Buildings

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable.

Should a storm or major event strike, call SERVPRO of York, James City County, and Poquoson at 757-229-3442!

Catastrophic Storm and Major Event Response

Conditions In Poquoson Might Be Right For Mold

3/5/2021 (Permalink)

It’s estimated that more than 1 million types of mold exist, yet less than 10 percent have actually been named. This means mold is very common in both indoor and outdoor environments. While mold and humans can sometimes co-exist without issue, there are certain species of mold that can cause health effects for some people.

If the right conditions exist, mold will grow.  Those conditions include:

  • Water - Different mold types require varying amounts of liquid before growth begins.   
  • Temperature - Normal indoor temperatures will promote mold growth.
  • Time - Initial mold colonizers can take hold within one day after being exposed to an adequate water supply.

Mold growth can occur in any home, so it’s important to keep an eye out for situations that might promote mold activity. Roof/chimney leaks, wet basements, or condensation from ducts that dampen surrounding insulation are just a few examples of issues that make a house a prime target for mold growth.

If you suspect mold in your home, call SERVPRO of York, James City County, and Poquoson to assess the situation. We have the knowledge, tools and track record to effectively remediate mold in your home or business.

If you suspect mold, call us today at 757-229-3442

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of York, James City County and Poquoson for mold remediation services. 

Not All Fires Are The Same

3/2/2021 (Permalink)

Soot Damage in Kitchen. Soot Damage in Kitchen.

There are five main categories of fires and their extinguishers. As a homeowner or a business owner it is important to be aware in order to prevent fire damage. 

Class A

These are the most common type of fires. They involve combustible materials such as wood, paper, cloth, trash, or plastic. Fire extinguishers under Class A use a water and or various types of dry chemicals to either absorb heat or coat the fire. These are the easiest of the classes to extinguish.

Class B

These involve ignitable liquid or gases such as grease, alcohol, paint, propane, or gasoline. Fire extinguishers under Class B work best on oil or fuel-based fires.

Class C            

These involve electrical equipment such as old wiring in walls, frayed electrical cords, worn out breaker boxes, or faulty appliances. Fire extinguishers under Class C release materials that stop the conduction of electricity.

Class D

These are fairly rare. They involve metals igniting commonly in laboratories and industrial settings such as potassium, magnesium, aluminum, and sodium.

Class K

These involves cooking oils and fats and usually occur when a pan is left unattended for too long on a stove. They are often lumped in with Class B, however the US Fire Administration states that it is in a category of its own. Fire extinguisher under Class K release an alkaline agent to create a foam that traps vapor to put out the fire.

Make sure that you properly use a fire extinguisher with the PASS Method. 

If you experience any fire damage in your home and need remediation give SERVPRO of York, James City, and Poquoson a call at 757-229-3442.

Sources:

https://www.safety.com/types-of-fires-and-extinguishers/

https://www.insider.com/types-of-fires-and-how-to-put-them-out-2018-12#there-are-actually-five-main-types-of-fires-1

Risk Management for Your James City County Business

2/21/2021 (Permalink)

More than ever, property owners and managers are seeing the value of performing a risk assessment for their building and their business operations. Assessing potential risks and building a Business Impact Analysis (BIA) can be important tools to prevent costly damage, interruption to business, or safety hazards incidents. 

Here at SERVPRO of York, James City County and Poquoson, we understand the value that mitigation and prevention hold, so we wanted to share some valuable knowledge about risk assessment with our commercial partners!

The steps to risk assessment:

  1. Compile a list of assets (people, facilities, machinery, equipment, raw materials, finished goods, information technology, etc.).
  2. For each asset, list hazards that could cause an impact. 
  3. For each hazard consider both high probability/low impact scenarios and low probability/high impact scenarios.
  4. As you assess potential impacts, identify any vulnerabilities or weaknesses in the asset that would make it susceptible to loss. These vulnerabilities are opportunities for hazard prevention or risk mitigation. Record these opportunities for prevention and mitigation.
  5. Estimate the probability that the scenarios will occur on a scale of “L” for low, “M” for medium and “H” for high. We’ll call this measurement “Probability of Occurrence."
  6. Analyze the potential impact of the hazard scenario. Rate impacts “L” for low, “M” for medium, and “H” for high. 
  7. Remember to estimate potential financial, regulatory, contractual, and brand/image/reputation impacts.
  8. The “Overall Hazard Rating” is a two-letter combination of the rating you determined in step 5, the “Probability of Occurrence,” and the impact analysis determined in step 6.
  9. Carefully review scenarios with potential impacts rated as “moderate” or “high.” Consider whether actin can be taken to prevent the scenario or to reduce the potential impacts.

If you’d like to learn more about risk assessment and access a Risk Assessment Table provided online via Ready.Gov/Business, visit their website.

If a property loss event does occur in your business, know that SERVPRO of York, James City County, and Poquoson understands the value of controlling hazards to prevent negative impacts, such as secondary damage. Give us a call at 757-229-3442.

Property Management Damage in York

2/20/2021 (Permalink)

When property managers need to get water damage removed quickly, SERVPRO of York, James City County, and Poquoson is here to make it “Like it never even happened.” Our team of quality technicians who focus on excellent service can help mitigate the damages. 

Property Management companies are a top priority for water mitigation services. Here’s an overview of our Emergency Damage Process Overview: 

One Hour: Within one hour from notice of loss, a SERVPRO of York, James City County, and Poquoson professional will contact you. 

Detailed Explanation: A trained, uniformed and equipped crew chief will walk you through the job process explaining what to expect. 

Pretesting: A SERVPRO of York, James City County, and Poquoson will pretest for restorability, working from the source of the damage outward. 

Cleaning and Restoration: Our team will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state-of-the-art restoration techniques to ensure the property is taken care of the first time. 

Final Walkthrough: After the work is completed, a final walk-through will be conducted to help ensure satisfaction. 

When it comes to water mitigation and property management, SERVPRO of York, James City County, and Poquoson will do what you need to get you back to business quickly.  

Give us a call 757-229-3422.

How to Prevent Your Pipes From Freezing

2/13/2021 (Permalink)

These Five Tips Can Keep Your Pipes From Freezing This Winter!

  1. Allow the faucet to drip:When pipes freeze, the pressure created by the blockage and faucet causes the pipe to burst. Allowing the faucet to be open and drip will relieve pressure in the system. If the faucet has both hot and cold water pipes, turn both handles slightly so that each pipe is open. If it is a single-handle faucet, turn it to warm.
  2. Keep the Heat On:Always keep the heat on in your home to keep your pipes warm and prevent the water from freezing. If you leave for a long period of time, keep your home between 50-55 degrees. 
  3. Apply Heating Tape:There are two types of heating tape for water pipes. One turns on and off by itself when it senses that heat is needed. The other type requires a plug when heat is needed. Heating tape acts as an electrical blanket for pipes during cold spells. These can be very useful when you do not want to think about keeping your faucets dripping. However, much like space heaters, these products can be dangerous so you must use safety precautions.
  4. Seal Up Cracks and Holes:Seal the gaps and holes that are letting cold air where pipes run through walls or floors. You can use spray foam insulation or caulk to fill the gaps. If possible, it is best to seal the holes on both the interior and exterior side of wall or floor.
  5. Add Extra Insulation:Pipes that are located in attics or basements that may not be insulated will likely require extra insulation to keep them warm. Pipes can be fitted with foam rubber or fiberglass sleeves to help decrease the chances of freezing. 

Give SERVPRO of York, James City County and Poqouson a call if you experience any water damage due to frozen or burst pipes. 757-229-3442.

Have you Heard of the P.A.S.S Method?

2/12/2021 (Permalink)

Having a fire extinguisher in you home can be very useful for preventing any extensive fire damage. Though it is important to also know how to properly use it. The Occupational Safety and Health Administration suggest that users use the P.A.S.S. technique.

Pull: pull the pin

Aim: Aim low, pointing the extinguisher nozzle at the base of the fire

Squeeze: Squeeze the handle to release the extinguishing agent

Sweep: sweep from side to side at the base of the fire until it appears to be out. Watch the area. If it re-ignites repeat steps 2-4.

If you experience any fire damage in your home and need remediation give SERVPRO of York, James City, and Poquoson a call at 757-229-3442.

Poquoson Residents: Follow These Mold Safety Tips If You Suspect Mold

2/11/2021 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of SERVPRO of York, James City County, and Poquoson for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of York, James City County, and Poquoson specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

Give us a call at 757-229-3442.

Phil Saw His Shadow

2/4/2021 (Permalink)

Are you ready for six more weeks of winter?

Punxsutawney Phil has been predicting whether we will have an early spring or a longer winter for over 100 years. On February 2, 2021 he saw his shadow and predicted that the season may not be changing anytime soon.

What does that mean for York, James City County and Poquoson?

This means that we should be prepared just like we were previously. Winter weather comes with a handful of issues for homeowners and business owners alike. One of the most troubling can be frozen pipes. Pipes freeze at temperatures as low as 20 degrees Fahrenheit.

Why Are Frozen Pipes Dangerous?

In some cases, the frozen pipes result in an ice blockage that creates a build up of pressure in your pipes. When this builds up becomes too much the pipe can eventually burst. A burster pipe can result in serious water damage. If left untreated can cause mold.

Do not worry, if you run into any issues due to a frozen pipe give us a call at 757-229-3442. SERVPRO of York, James City County and Poquoson has dedicated team members ready to make it look “Like it never even happened.”

James City County's 24 Hour Emergency Water Damage Service

2/1/2021 (Permalink)

SERVPRO of York, James City County, and Poquoson is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - SERVPRO of York, James City County, and Poquoson

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of York, James City County, and Poquoson has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of SERVPRO of York, James City County, and Poquoson

SERVPRO of York, James City County, and Poquoson specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Give us a call at 757-229-3442.

Water Damage Timeline

1/25/2021 (Permalink)

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of York, James City and Poquoson

SERVPRO of York, James City and Poquoson specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you need any help with water damage up give SERVPRO of York, James City and Poquoson a call.

757-229-3442.

3 Tips for Homeowners to Prevent Water Damage

11/20/2020 (Permalink)

While some water loss situations are unpreventable there are still ways to prevent others. Here are a few tips to prevent water damage in your home.

  1. Regularly check on in home appliances. Water heaters over time occasionally begin to rust and then leak. Dishwasher, washing machines, and refrigerators often have wear and tear on the water lines resulting in a leak and ultimately water damage.
  2. Test your sump pump. Sump pump failure is a very common cause for water damage and one that here at SERVPRO of York, James City and Poquoson get calls about frequently. It is generally recommended to check the sump pump once a year.
  3. Check your roof. Visual checks of the roof allow for the prevention of rain water creeping in. Any signs of cracks, curling or missing shingles should be fixed as soon as possible to prevent any further serious damage.

It is also extremely important to note where your main water valve is located. During a leak it may be necessary to have to turn your water off having the knowledge of where your main water valve is will save you in the long run.

In case of any water damage call us today! SERVPRO of York, James City and Poquoson offers 24 Hour Emergency Service just for our customers so any issue can be “Like it never even happened.” We are waiting by the phones 757-229-3442.

Important Items for a First Aid Kit

11/16/2020 (Permalink)

Accidents happen often times unpredictable and out of our control that it why it is important to stay prepared in case of something as minor as a small cut or as large as a natural disaster. These are some important items to include. It is imperative to regularly check the kit and keep it well stocked. Some larger homes may even benefit from having multiple kits readily accessible.

  • 2 absorbent compress dressings (5 x 9 inches) 
  • 25 adhesive bandages (assorted sizes)
  • 1 adhesive cloth tape (10 yards x 1 inch) 
  • 5 antibiotic ointment packets
  • 5 antiseptic wipe packets 
  • 2 packets of aspirin
  • 1 emergency blanket
  • 1 instant cold compress
  • 2 pair of nonlatex gloves
  • 2 hydrocortisone ointment packets
  • 1'3 in. gauze roll bandage
  • 1 roller bandage (4 inches wide) 
  • 5'3 in. x 3 in. sterile gauze pads 
  • 5 sterile gauze pads (4 x 4 inches)  
  • 2 triangular bandages
  • Tweezers

Do you have a first aid kit? How many of these items do you currently have in your home in case of an emergency. When prevention cannot be implemented, then being proactive in response is key.

Source:

Red Cross

Certified: SERVPRO Cleaned – a defensive cleaning program

11/15/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of York, James City, and Poquoson today at  757-229- 3442 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

We are Cleaning Experts

11/10/2020 (Permalink)

Certified: SERVPRO Cleaned Window Cling Certified: SERVPRO Cleaned Window Cling

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of York, James City and Poquoson 757-229-3442

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Mold Reactions

8/7/2019 (Permalink)

Not only does the thought of having mold scare most people, due to the fact they think it’s toxic. For some people it can be harmful unsafe to breath in mold. Mold comes is different strains, colors, textures, and growth rates. That's why you should leave it to the SERVPRO Professionals to come in and decide the best plan of action if you think there is a possibility of you having mold.

If you think have mold in any part of your house or place of business give our office a call. We’ll send an estimator out for a $155 fee to tell you where the mold is coming from if you do in fact have mold. Also our SERVPRO professional estimators will draw up a detailed plan to rid the structure of mold.

ERP

8/7/2019 (Permalink)

Considering creating an Emergency Ready Profile (ERP) with a skilled SERVPRO technician. Your business needs to be prepared in case of an uncontrollable emergency. SERVPRO now offers a free app that allows you to create a profile for what you would do during a fire and water damage.

The app allows for SERVPRO to be able to accurately provide your business with a personally created plan. Questions include: where the water, electrical, gas, and computer server shut offs are located in you building. It also houses the contact information for key members in the company that would need to be contacted in case of an emergency.

SERVPRO of York, James City County, and Poquoson will send out a technician to get a very detailed and accurate approximation on the best way to protect your commercial business from any future water or fire damage.

Give SERVPRO of York, James City County, and Poquoson a call at 757-229-3442.

Fire Damage - tips for while you wait

8/7/2019 (Permalink)

When fire damage happens at your home or property it is a terrifying moment, because you don’t know what to do once everyone has made it out safely. So here are some tips to help you while you wait for our crews to reach your property:

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet

  • Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork

  • Place dry, colorfast towels or old linens on rugs, upholstery and carpet traffic areas

  • If electricity is off, empty freezer/fridge completely and prop doors opens to help prevent odor

  • Wipe soot from chrome kitchen/bathroom faucets, trim, appliances then protect these surfaces with a light coating of lubricant

  • If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks, and tubs to avoid freezing pipes

  • Change HVAC filter; leave system off until a trained professional can check the system

  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC

Water Damage - tips while you wait

8/7/2019 (Permalink)

When water damage happens you could know about it a few minutes or days after it starts. So here are some tips to help you while you wait for our crews to reach your property if the water source is clean:

  • Shut off the water source if possible or contact a professional to do so

  • Turn off circuit breakers for wet areas of the building if access to the power distribution panel is safe from potential electrical shock. Do not enter rooms with standing water as electrical shock hazards may exist.

  • Remove as much excess water as possible by mopping and blotting. Wipe excess water from wood furniture after removing lamps and tabletop items

  • Remove and prop up wet upholstery cushion to allow more even drying

  • Move any painting, art objects, computers, documents and other valuable items that may be sensitive to moisture

  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors as they may cause staining

  • Do not use your household vacuum cleaner to remove water as there is potential for electrical shock or causing damage to the vacuum cleaner

  • Do not turn on ceiling fixtures if ceiling is wet: don’t enter rooms where ceiling are sagging from retained water

Damage from Water?

5/22/2018 (Permalink)

Even small water damages have the potential to cause serious structural and indoor air quality issues over time.

The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. We have the equipment, training and experience to find and dry unseen water before secondary damages occur. The proper equipment makes a measureable difference in reducing the damage expense during a fire or water loss. When time matters, technology and equipment must be counted on to perform. We will answer your call with fast action and a full arsenal of drying equipment. Here are a few of the tools used by us:

  • Moisture Sensors

  • Moisture Meters

  • Thermo hygrometers

  • Ultra Low-Volume Foggers

  • Thermal Foggers

Read our next blog to see what these tools do.

Hurricane Season

5/22/2018 (Permalink)

Here are some stats and safety tips

The peak time of the year for hurricanes here in the Atlantic region is June-November. One the pacific the peak time of year is May- November. Our franchise has traveled all across the country cleaning up after hurricanes. No distance is too far for us.

  • Did you know the force of a hurricane is from 74-155+ miles per hour?

The cost of hurricane damage is usually a couple million per storm. Hurricane Sandy though caused nearly $62 billion in damages once it hit the USA. Our franchise spent a month in New Jersey doing storm work. $128 billion in damages was caused by Hurricane Katrina. Our owner Joey and another franchise spent over 5 months together in Louisiana cleaning up after Katrina.

Mold Estimate

5/22/2018 (Permalink)

When you contact our franchise about mold we usually start with an estimate. This means we schedule for a certain day and an estimator will come out to your building or home to see where you think there is mold. The estimator always tries to identify what is causing the mold to form if there appears to be any.

Some causes of mold can be high humidity, moisture in the walls, leaking pipes, or etc. We trust our highly certified estimator Manuel to make the call on where the mold is coming from, as he has been with the company for over 15 years. Manuel also holds the IICRC certification for mold. This means he has taken and will continue to take classes related to mold in order to keep his certification valid.

Once our estimator comes out and finds the source of the mold growth and has an idea of what is happening in the space, he'll come back to the office to form an estimate for the property owner. This estimate details line item by line item what our SERVPRO will do to rid the property of mold. The total cost for job is also then disclosed to the paying party.

After the estimate is reviewed and approved for work our technicians are scheduled. During the mold remediation process the property owner is updated regularly to make sure that they don't have any questions.

Crazy Deer

5/22/2018 (Permalink)

December of 2015, we received two phone calls from customers that stood out to our SERVPRO franchises. We had a residential home and an insurance agency office on the same day have a deer jump through a window.  Both of these deer proceeded to track blood all throughout the structures in their dazed state of confusion.  After being in business for over 20 years we have done many different types of blood clean ups. Deer blood is included in our variety of experience for Bio Hazard Remediation.

What Would Your Office Do?

When it came to the insurance office with the deer jumping through the front window, they knew exactly who to call. SERVPRO was out on site the same day as the loss occurred. There were a total of six areas affected when the deer finally stopped running around. Everything from the office entry way to desks, printers, floors, ceilings, filing room, bathroom, break room, hallways, and main office had to be cleaned and sanitized.

            As the insurance company expected, from previous claims we had work with them on, SERVPRO had them back up and running in only 3 days. That time frame included the first day of work where we received the emergency call around 4 o’clock in the afternoon. Though the insurance agency wished they never had to go through something like this, SERVPRO made it "Like it never even happened." for them.

Is this Reality or a Murder Show?

Now the equally dramatic if not more terrify phone call about a window jumping deer was from homeowners that called us in to clean up blood. The wife walked in their home late in the evening and she immediately saw blood everywhere. Logically the homeowners called 911, thinking that someone was in their home. The police sent officers out to clear the home for entrance, only to find out there had been a deer trapped in the home.

            Our on call crew got the call late at night about the Bio Hazard Clean Up and was out there that night. The deer ran through a total of six rooms in the home, leaving a trail everywhere it went. After four days of cleaning the homeowners were back in their home. The structure had been disinfected and cleaned so it was "Like it never even happened."

What goes into a Water Damage

5/22/2018 (Permalink)

Fallen ceilings caused by water damage

A pipe burst in the attic of an older woman's home while she was away on vacation. When she returned her home was completely flooded. The homeowner had no idea how long the pipe had been dumping water into her whole house.  There was standing water at least an inch deep throughout the main level. This was after the water had traveled from the third story attic through the second story of the house saturating all the ceilings and walls.

Thankfully the woman’s daughter knew exactly who to call when her insurance company let her choose the restoration company to take care of her mother’s loss. SERVPRO was out onsite the morning of their return home. Our crews quickly went to work extracting the standing water. Putting equipment into place to start the structural drying of the home. Cleaning up debris as ceilings were falling due to the weight of the drywall being water saturated with water.

The contents from the home was cleaned and packed away while the restoration of her home was going on. The carpet and flooring had to be demoed as everything was ruined by the standing water.

Even though there was demo happening most people would ask why it is necessary to have drying equipment on site? When demoing a whole house water damage that had been sitting for a long period of time you remove the ruined materials: drywall, tile, hardwood, baseboards, and so on. Once the saturated materials are removed SERVPRO dries the framing other materials that are savable. With drying the materials that are left in the house SERVPRO can help insure that mold will not be an issue once the home is put back together; with hanging drywall and replacing flooring.

Step to Coordinating Your Water Damage

5/22/2018 (Permalink)

Water damages initially have more going on behind closed doors than you think.

  1. The loss occurs, water is flowing from unknown source or visible source

  2. You call SERVPRO or your Insurance company, that then, gives you SERVPRO’s number

  3. SERVPRO then walks you through a few questions, a main one being have you turned off the source of damage. If the answer is you can’t turn it off yourself, we set up a plumber or other professional to turn off the damage causing source

  4. Meanwhile our 24/7 on call company sets a crew in route towards your loss with a ready truck that has been preloaded with all the equipment needed to take care of your loss

  5. When arriving an authorization to perform services is signed

  6. After that our crews go to work drying out your home or building

Deodorization

5/22/2018 (Permalink)

Even a small fire can cause odors for years to come if affected areas are not properly cleaned and deodorized. Fire, smoke and soot damage in your home or business can create unpleasant and potentially permanent problems.

As various materials burn, the smoke produced travels throughout the structure, leaving odorous residues and deposits on surfaces and in hared to reach places. Unless fast professional action is taken, these residues and deposits can cause permanent damage to contents and may result in periodically resurfacing odors.

SERVPRO professionals provide specialized services that rid your home or business of offensive odors left by fire or smoke damage. Any restorable item in affected areas will be professionally cleaned and deodorized, including: furniture, draperies and upholstery, electronics, art, flooring, walls, ceiling, HVAC air ducts and more.

SERVPRO professionals do not cover up lingering odors with a fragrance; they seek out and remove the sources of the odor. Ask SERVPRO professionals to explain the carious deodorization methods available and which will work best for you. 

If you suffer fire damage – or some other accident – and require deodorization services, contact us at 804-966-1400. Whether its fire, water or mold damage – or just a stubborn odor that refuses to go away – we’ll help make it “Like it never even happened.”

Candle Fires

5/22/2018 (Permalink)

The U.S. Fire Administration released a Topical Fire Research Report in July of 2006 entitled, “Candle Fires in Residential Structures”, which examines the causes and characteristics of residential candle fires. According to the report, candles are responsible for an estimated 23,600 residential structure fires annually resulting in $390 million in direct property loss. Candle sales and usage increase during the winter and holiday season and peak in December. Almost 25% of candle fires occur during December and January. The number one cause of candle fires is placement near combustibles. Typically, the items initially ignited by candles include furniture, curtains, bedding and cabinetry. In December, holiday decorations are the first to ignite. Most candle fires result from accidental error and negligence, such as leaving burning candles unattended. Caution, common sense and attention to your surroundings can help reduce the risk of candle fires.

Some Tips for Candles Usage:

  • Ensure lit candles are in sturdy metal, glass, or ceramic candle holders and are placed where they cannot easily be knocked down

  • Keep candles out of reach from children and pets

  • Extinguish candles after us

  • Blow out all candles before napping or falling asleep

  • Never leave burning candles unattended

Experienced fire damage? Give SERVPRO of York, James City County, and Poquoson a call.

757-229-3342

General Fire Facts

5/22/2018 (Permalink)

Fire Preventative Tips:

  • Install smoke alarms outside each sleeping area and every level of a home

  • Check smoke alarms once per month an change the batteries at least once per year

  • Plan an escape route and practice it at least twice per year

When our SERVPRO franchise arrives on the scene follow a fire, their first step is to calm the customer’s fears. The second step is to pre-test smoke to determine what type of fire has taken place. Knowing the types of smoke and their behavior patterns is crucial.

Are you aware of the different types of smoke?

  • Wet Smoke – Plastics & Rubber: low heat, smoldering, pungent odor, sticky, smears.

  • Dry Smoke – Paper & Wood: fast burning, high temperatures, heat rises, therefore the smoke rises.

  • Protein Smoke – Produced by evaporation of material rather than from a fire: virtually invisible, discolors paints and varnishes, extreme pungent odor.

  • Fuel Oil Soot – Furnace Puff Backs.

    Smoke and soot residue can damage carpet, upholstery and contents if not removed quickly and efficiently. In a fire-damaged structure with soot on the walls and other surfaces, cleaning and restoration is less disruptive and more cost-efficient than replacement. Replacement may also mean a longer disruption time than restoration. For a company waiting to open for business, this downtime can present an enormous hardship.

    Pre-testing helps to determine:

  • The most effective cleaning and restoration processes

  • Pre-existing conditions

  • The extent of the loss

  • Overall costs of the restoration process

  • Replacements

  • What is restorable and what must be replaced

Clean it OUT

5/22/2018 (Permalink)

Divide Your Workspace Into Zones:

Determine how you want and need to use the space that you have. Then set up zones for your daily functions.

You may require a workspace for your computer, a library area for your reseach, a storage area for supplies and a filing area for your archives. This will provide a foundation for a more efficient use of space.

Keep Only What You Need At Arms Length:

Boxes of pens, stacks of papers and old coffee cups need to go. Rid your desk of visual clutter by paring down the items on top to the essentials only. Supplies, paperwork and personal items should be kept in the zones you've established for them.

Sort Your Catch-All Drawer:

Use drawer dividers to give everything a place, like compartments for paperclips and rubber bands. Go through the drawer every six weeks and clear out anything that is out of place or isn't being used.

Eliminate Digital Clutter:

Digital clutter can be just as stressful as physical clutter. Organize digital files and your e-mail inbox just as you would paper files - with a system of logical and clearly labeled folders. Also, keep the icons on your desktop to a bare minimum, and trade in sticky notes on your monitor for calendar reminders.

Need a general cleaning for your home or office? Give SERVPRO of York, James City, and Poquoson a call at 757-229-3442. 

Categories

Archived Posts